Shop With Confidence
We are committed to ensuring your satisfaction with every purchase. If you're not entirely happy with your order, we will collaborate with you to find a better solution. In addition, we provide a straightforward refund process for most purchases, though certain restrictions apply. Please refer to our policy details below for more information on authorization, eligibility, and applicable fees.
Policy Coverage
The return and warranty policies outlined below apply to orders delivered within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories). For orders shipped outside the United States, including Canada and Mexico, please refer to the International Returns & Warranty Policy at the bottom of this page.
Return Policy
1. Authorization
All returns must be authorized by Salon City. Any return without our prior knowledge will not be accepted and a refund will not be issued. Here’s how to receive authorization:
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Contact us using the form on our contact us page, email us at sales@shopsaloncity.com, or call us at 972-354-9395.
- One of our Service Representatives will contact you to get the information we need to authorize and process your return.
We would also appreciate any related photos or videos so that we can better understand the issue you had with your purchase. Once the return merchandise has been received, Salon City will issue a refund and/or credit, which will be processed within 7 business days.
2. Eligibility
New and unused products in their original packaging are eligible for a full refund if sent back to Salon City within 30 days of the day the product was delivered to your location. Returns after 30 days of the receipt of your shipment will not be accepted. Custom items, clearance products, and special orders are not eligible for returns. Products that have been installed or connected to plumbing (including but not limited to shampoo backwash units, pedicure spas, etc.), and beauty products (due to covid) are ineligible for returns/exchanges. Partial refunds are not available for partial kits – the full kit with all related parts must be included to be eligible for a refund.
3. Fees & Liability
All returned products will be subject to inspection and may be subject to additional fees. Returned product without its original packaging will be subject to a minimum restocking fee of 25%. If item(s) are returned damaged or not in the original packaging, an additional 10% fee will be assessed to cover those costs.
Original shipping charges are non-refundable, and Salon City is not responsible for any expenses incurred in the return process, including freight charges. All processing fees on returned items that were originally paid through the use of financing will be collected upfront before a return authorization number will be issued.
If an item was originally shipped by freight, it must also be returned by freight – you will need to prepare the return in the original box and it must be strapped to a pallet. If you have questions about this process, we are available during business hours to offer assistance.
Shipping Address for Returns:
Salon City: Customer Service Department
3200 W Kingsley, Suite 200
Garland, TX 75041
Warranty Policy - Shop with Peace of Mind
Every product offered by Salon City is covered by a limited parts warranty that begins the same day the product is delivered. If anything does not work as intended within our warranty terms, we will resolved the issue with either replacements parts, replacement of complete units, a refund, or warranty repair services.
Our team located in Texas includes skilled mechanics that assemble and work on these products every day. So if you have any issue, you can rest assured you are in good hands and we can resolve the issue quickly, and efficiently.
Salon City Clearance items are not eligible for warranty or service and are priced accordingly. Salon City’s warranty only applies to the original buyer and is nontransferable. Extended warranties are available for separate purchase from Salon City.
Salon City’s warranty is only active in the contiguous U.S. Should a customer require service outside of the designated area, then Salon City will not be responsible for any shipping fees or duties that may accrue during the service process.
Any requests for warranty service will require the approval of Salon City beforehand and can be obtained by filling out Salon City’s Contact Form at https://www.shopsaloncity.com/contact/ or contacting our Service Department by phone call and/or email. Requests for warranty service may be resolved by issuing replacements parts, replacement of complete units, a refund or warranty repair services. Any such resolution completed in full shall constitute the fulfillment of the warranty request approved by Salon City. Such resolutions are the sole remedies available to the consumer.
In the case of missing parts, customers have 7 days to conduct their inspection and report any missing components.
If a product needs to be shipped back to Salon City for warranty service, Salon City will assume responsibility for shipping in both directions. The buyer will assume any packaging costs and shipping damages caused by improper packaging will not be reimbursed by Salon City. Salon City warranty service only covers standard shipping; if expedited shipping is needed, the extraneous costs will be passed to the buyer.
Labor, parts or unit replacements shall not constitute the extension or renewal of the warranty period. Warranty service that necessitates shipping the unit back to Salon City will require a minimum wait time of 7 business days for diagnostics and/or repairs.
All items are covered under Salon City's 1-Year Limited Parts Warranty except for pedicure massage chair tops and towel steamers, which are covered for a period of no more than two years from the date of delivery. The limited parts warranty offered by Salon City does not cover damages incurred by wear and tear, extensive or heavy use, abuse, tampering, modification, or mishandling. Commercial standards allow for color variations which Salon City has no control over. Therefore, this warranty does not extend to color, grain, or texture. The warranty does not extend to fading, staining, tears, or wear, which have more to do with the environment and care the product was subjected to.
In the case that the item sent in for repair is found to be in perfect working condition, a labor fee will be charged and the customer will be responsible for the return shipment.
In regards to all other service questions, please contact sales@shopsaloncity.com or call us at +1 (972) 354-9395.
The terms above apply to any and all purchased extended warranties.
The extended warranties offered will include total of 3 years or 5 years of limited parts warranty coverage.
Limited Warranty Breakdown
Salon City's limited parts warranty will extend to all parts deemed defective during the warranty period. If you believe the product has defective components, please reach out to sales@shopsaloncity.com.
- Pedicure Spas
- Massage Chair Top (2-Year Warranty)
- Base/Tub (1-Year Warranty)
- Customer/Technician Chairs/Stools (1-Year Warranty)
- Styling/All-Purpose/Barber Chairs (1-Year Warranty)
- Hair Dryers, Steamers & Processors (1-Year Warranty)
- Backwash Units (1-Year Warranty)
- Towel Steamers (2-Year Warranty)
- Towel Warmers/Sterilizer (1-Year Warranty)
- Facial Steamers/Multi-Function Machines (1-Year Warranty)
- Autoclave Sterilizer (1-year Warranty)
- Ring Light (1-year Warranty)
- Miscellaneous Furniture (1-Year Warranty)
To see other policy information such as Cancellation, Shipping, Repair, etc., please visit our Terms, Conditions, and Policies Page.
International Returns & Warranty Policy (Outside the U.S.)
For orders shipped outside the United States, including Canada, Mexico, and other international destinations, the following terms apply:
Returns
International returns require prior authorization from Salon City and are subject to our standard return eligibility requirements, including the 30-day return window and applicable product restrictions.
Customers are responsible for all return shipping costs, including freight charges, customs duties, taxes, brokerage fees, and any other costs associated with returning merchandise to our U.S. facility. Original shipping charges are non-refundable.
Warranty Coverage
Salon City's limited warranty and extended warranty services are available only within the contiguous United States. Products shipped to international destinations are not eligible for warranty services, including replacement parts, repairs, or product replacements under warranty.
Shipping Damage Claims
Although warranty services are not available for international orders, Salon City will assist customers with products that arrive damaged during shipping.
Customers should inspect their shipments upon delivery and promptly report any visible or concealed shipping damage to Salon City, along with supporting photos and relevant documentation.
All shipping damage claims are subject to review and verification. For confirmed shipping damage, Salon City will work with the customer to provide an appropriate resolution, which may include replacement parts, product replacement, or a refund, depending on the circumstances.
Contact Us
For international returns or shipping damage assistance, please contact us at sales@shopsaloncity.com or +1 (972) 354-9395. Prior authorization is required before returning any merchandise.
These terms apply subject to any mandatory consumer protection rights under applicable laws.
