EXPERT SUPPORT, EXCEPTIONAL SERVICE

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Shipping + Delivery
Returns + Warranty

SHIPPING + DELIVERY

Our commitment to swift and punctual shipping and delivery ensures your order reaches you precisely when you expect it. With our efficient logistics network and dedicated team, we guarantee rapid processing and timely dispatch of your items.

Shipping with Salon City is Fast!

We ship from the big to the small - from shampoo backwash units to salon technician stools. At SalonCity.com, we have great discounted shipping rate for ground and LTL freight shipping in the lower 48 states. 

  • Find the product you are interested in on our website
  • Add it to your shopping cart
  • Enter the ship-to zip code
  • Choose your shipping method

Then you will see the shipping rate in your checkout.

We can ship ground worldwide. To ship LTL Freight to Hawaii, Alaska, Puerto Rico or any country outside of the U.S., please reach out to us and we will check with our carriers and run a separate quote for you.

Want to know more? Below are some details on the standard delivery times and the method of shipment.  
Item Definition Shipping Method Handling Time Transit Time
Small Packages
Examples: Stools, Trolleys,
Supplies
Package length + girth is
below 130 inches
Ground 2 Business Days 3-5 Business Days

Large or Fragile Packages
Examples: Nail Tables,
Barber Chairs,Backwash Units

Package length + girth
exceeds 130 inches
OR product is fragile
LTL Freight 5 Business Days 5-7 Business Days
Large Products need Pre-build
Example: Pedicure Spa Chairs
Pedicure spa chairs need a
custom built tub prior to ship
LTL Freight

Mayakoba Brand:
10 Business Days
Other brands:14-21 Days

5-7 Business Days
For Freight delivery, the carrier will contact you by phone to set up a delivery date and time. Please be aware that you must be available for the call from the freight carrier.  If the carrier is not able to reach you, they will return the item to us and you will be charged a 25% restocking fee and the return freight charge.
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Customer Service

We will call you to confirm phone
number and address

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Schedule Delivery

The carrier will call you to
schedule a delivery appointment

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Free Freight Shipping

Arrives in 5-7 business days with
curbside delivery

*Note:
For some brands such as J&A, Continuum, Lexor, and customized items under Belvedere and Trelavi brands etc., due to different vendor processing time, please expect longer handling time than other brands.  

Returns + Warranty

Your satisfaction is our top priority, and we're here to make the returns and warranty process as effortless and straightforward as possible, allowing you to shop with confidence and peace of mind.

Shop With Confidence

We are committed to ensuring your satisfaction with every purchase. If you're not entirely happy with your order, we will collaborate with you to find a better solution. In addition, we provide a straightforward refund process for most purchases, though certain restrictions apply. Please refer to our policy details below for more information on authorization, eligibility, and applicable fees. 

Return Policy

1. Authorization 

All returns must be authorized by Salon City. Any return without our prior knowledge will not be accepted and a refund will not be issued. Here’s how to receive authorization:

  • Contact us using the form on our contact us page, email us at sales@shopsaloncity.com, or call us at 972-354-9395.
  • One of our Service Representatives will contact you to get the information we need to authorize and process your return.

We would also appreciate any related photos or videos so that we can better understand the issue you had with your purchase. Once the return merchandise has been received, Salon City will issue a refund and/or credit, which will be processed within 7 business days.

2. Eligibility

New and unused products in their original packaging are eligible for a full refund if sent back to Salon City within 30 days of the day the product was delivered to your location. Returns after 30 days of the receipt of your shipment will not be accepted. Custom items, clearance products, and special orders are not eligible for returns. Products that have been installed or connected to plumbing (including but not limited to shampoo backwash units, pedicure spas, etc.), and beauty products (due to covid) are ineligible for returns/exchanges. Partial refunds are not available for partial kits – the full kit with all related parts must be included to be eligible for a refund.

3. Fees & Liability

All returned products will be subject to inspection and may be subject to additional fees. Returned product without its original packaging will be subject to a minimum restocking fee of 25%. If item(s) are returned damaged or not in the original packaging, an additional 10% fee will be assessed to cover those costs.

Original shipping charges are non-refundable, and Salon City is not responsible for any expenses incurred in the return process, including freight charges. All processing fees on returned items that were originally paid through the use of financing will be collected upfront before a return authorization number will be issued. 

If an item was originally shipped by freight, it must also be returned by freight – you will need to prepare the return in the original box and it must be strapped to a pallet. If you have questions about this process, we are available during business hours to offer assistance.

Shipping Address for Returns:

Salon City: Customer Service Department
1036 S Jupiter Rd, Ste 200-B
Garland, TX 75042 

Warranty Policy - Shop with Peace of Mind

Every product offered by Salon City is covered by a limited parts warranty that begins the same day the product is delivered. If anything does not work as intended within our warranty terms, we will resolved the issue with either replacements parts, replacement of complete units, a refund, or warranty repair services. 

Our team located in Texas includes skilled mechanics that assemble and work on these products every day. So if you have any issue, you can rest assured you are in good hands and we can resolve the issue quickly, and efficiently. 

Salon City Clearance items  are not eligible for warranty or service and are priced accordingly. Salon City’s warranty only applies to the original buyer and is nontransferable. Extended warranties are available for separate purchase from Salon City.

Salon City’s warranty is only active in the contiguous U.S. Should a customer require service outside of the designated area, then Salon City will not be responsible for any shipping fees or duties that may accrue during the service process.  

Any requests for warranty service will require the approval of Salon City beforehand and can be obtained by filling out Salon City’s Contact Form at https://www.shopsaloncity.com/contact/ or contacting our Service Department by phone call and/or email. Requests for warranty service may be resolved by issuing replacements parts, replacement of complete units, a refund or warranty repair services. Any such resolution completed in full shall constitute the fulfillment of the warranty request approved by Salon City. Such resolutions are the sole remedies available to the consumer.

In the case of missing parts, customers have 7 days to conduct their inspection and report any missing components.

If a product needs to be shipped back to Salon City for warranty service, Salon City will assume responsibility for shipping in both directions. The buyer will assume any packaging costs and shipping damages caused by improper packaging will not be reimbursed by Salon City. Salon City warranty service only covers standard shipping; if expedited shipping is needed, the extraneous costs will be passed to the buyer.

Labor, parts or unit replacements shall not constitute the extension or renewal of the warranty period. Warranty service that necessitates shipping the unit back to Salon City will require a minimum wait time of 7 business days for diagnostics and/or repairs.

All items are covered under Salon City's 1-Year Limited Parts Warranty except for pedicure massage chair tops and towel steamers, which are covered for a period of no more than two years from the date of delivery. The limited parts warranty offered by Salon City does not cover damages incurred by wear and tear, extensive or heavy use, abuse, tampering, modification, or mishandling. Commercial standards allow for color variations which Salon City has no control over. Therefore, this warranty does not extend to color, grain, or texture. The warranty does not extend to fading, staining, tears, or wear, which have more to do with the environment and care the product was subjected to.

In the case that the item sent in for repair is found to be in perfect working condition, a labor fee will be charged and the customer will be responsible for the return shipment.

In regards to all other service questions, please contact sales@shopsaloncity.com or call us at +1 (972) 354-9395.

The terms above apply to any and all purchased extended warranties.

The extended warranties offered will include total of 3 years or 5 years of limited parts warranty coverage.

Limited Warranty Breakdown

Salon City's limited parts warranty will extend to all parts deemed defective during the warranty period. If you believe the product has defective components, please reach out to sales@shopsaloncity.com.

  • Pedicure Spas
    • Massage Chair Top (2-Year Warranty)
    • Base/Tub (1-Year Warranty)
  • Customer/Technician Chairs/Stools (1-Year Warranty)           
  • Styling/All-Purpose/Barber Chairs (1-Year Warranty)
  • Hair Dryers, Steamers & Processors (1-Year Warranty)
  • Backwash Units (1-Year Warranty)
  • Towel Steamers (2-Year Warranty)
  • Towel Warmers/Sterilizer (1-Year Warranty)
  • Facial Steamers/Multi-Function Machines (1-Year Warranty)
  • Autoclave Sterilizer (1-year Warranty)
  • Ring Light (1-year Warranty)
  • Miscellaneous Furniture (1-Year Warranty)

To see other policy information such as Cancellation, Shipping, Repair, etc., please visit our Terms, Conditions, and Policies Page