Not really sure how to rate things prior to unboxing but the website was easy to use, the shipping was expensive (I used to own logistics companies) no pre-alert on shipping or lead time BUT the driver called me when he was there, unloaded at my residence (I was at the shop) allowed my kids to take pics of each pallet. The driver was kind and an effective communicator. I didn't get a copy of my DO/BOL but should there be concealed damages I know how to sort it out. I'll definitely use the site again.